Filing FBA reimbursement claims can be frustrating, especially when you know Amazon owes you money but your claims keep getting rejected. Whether it’s due to insufficient documentation, missed deadlines, or misunderstandings about Amazon’s policies, these rejections can cost you valuable funds.
But here’s the thing: most claim rejections are avoidable with the right approach. In this blog, we’ll break down the common reasons Amazon rejects FBA reimbursement claims and provide actionable tips to help you fix the issues and get the money you’re entitled to. If you’ve ever struggled with denied claims, this guide is for you.
What can go wrong with FBA reimbursement claims?
When it comes to Amazon FBA reimbursement claims, there are plenty of ways things can go sideways. Here are the most common issues that can lead to a rejection:
1) Claim filed outside the time window
Amazon gives you a specific timeframe to file claims for lost or damaged inventory. If you miss it, your claim is automatically rejected.
2) Incomplete or incorrect documentation
Every claim needs solid proof, like invoices, tracking numbers, and reconciliation reports. If your documentation doesn’t meet Amazon’s requirements, they won’t process the claim.
3) Wrong issue category
When filing a claim, you need to select the correct reason for the issue. Filing under the wrong category (e.g., reporting a lost item as damaged) can result in immediate rejection.
4) Ineligible items
Not all issues qualify for Amazon FBA refunds. Items that are perishable, excessively stored, or returned in unsellable condition often fall outside the reimbursement policy.
5) Mismatch between your records and Amazon’s
Amazon uses its internal data to evaluate claims. If their records don’t show the discrepancy you’re reporting, they’ll deny your claim.
6) Claim already resolved or duplicated
Filing for an issue Amazon has already resolved—or submitting the same claim twice—will usually result in rejection.
How to fix it and get reimbursed
1) Monitor timeframes closely
Amazon has strict timelines for filing claims. Regularly review your account and reconciliation reports to spot issues early, and submit claims promptly.
2) Submit proper documentation
Before filing a claim, ensure all your documents are in order. This includes invoices, tracking information, and screenshots of discrepancies. The more detailed and accurate your claim, the better your chances.
3) Select the right issue category
Take time to understand the options available in Seller Central and choose the one that fits your case. For example, don’t report damaged inventory as lost—it’s a simple error that could get your claim denied.
4) Confirm item eligibility
Double-check whether the item qualifies for reimbursement under Amazon’s policies. If the situation is unclear, explain it thoroughly when filing your claim to avoid unnecessary rejections.
5) Reconcile your inventory data
Regularly compare your records with Amazon’s reports to catch discrepancies. This way, you can provide precise details in your claim and avoid a mismatch.
6) Keep track of claims
Maintain a log of all claims you’ve submitted, their statuses, and their outcomes. This will help you avoid filing duplicate claims, which Amazon doesn’t tolerate.
7) Use professional tools or services
If managing claims feels overwhelming, consider tools or third-party services that specialize in recovering Amazon FBA refunds. These platforms automate reconciliation and ensure claims are error-free.
8) Appeal rejections
If your claim is denied, don’t hesitate to appeal. Review the rejection reason and resubmit with additional details or corrected information. A well-documented appeal often works in your favor.
By following these steps, you’ll not only reduce rejection rates but also ensure you recover every dollar you’re entitled to. Staying proactive and organized is the secret to success with FBA claims!